Water damage can happen in an instant — whether from a burst pipe, leaking roof, appliance malfunction, or a major storm. No matter the cause, the aftermath can quickly become overwhelming. Choosing the right water damage restoration company is the first and most important step toward protecting your property and restoring it back to normal.
But with so many contractors out there, how do you know which one to trust? Below are the top five factors to consider when selecting a professional water damage cleanup and repair company.
1. Certifications, Accreditations and Training: Ensuring Quality Workmanship
When it comes to water damage restoration, certifications and training matter. The right company should be certified by reputable organizations such as:
- IICRC (Institute of Inspection, Cleaning, and Restoration Certification)
- Lead-Safe Certification from the Environmental Protection Agency
- Better Business Bureau Accreditation
These certifications prove that a company follows industry best practices and that its technicians have been properly trained in water extraction, drying, and mold remediation.
Don’t hesitate to ask about their hands-on experience and the techniques they use. A company that invests in ongoing training and the latest restoration technology is far more likely to restore your property correctly and reduce the risk of hidden mold growth later.
2. Emergency Response and Availability: Getting Help When You Need It
Water damage doesn’t wait for business hours — and neither should your restoration company. A reliable provider should offer:
- 24/7 emergency response
- Fast arrival times to limit further damage
- Clear processes for handling urgent situations
The sooner mitigation begins, the better chance you have of saving belongings, preventing structural issues, and keeping repair costs down. When interviewing companies, ask about their average response time and how they handle after-hours calls.
3. Reviews and Reputation: Checking Real-World Experience
Online reviews, testimonials, and years in business are strong indicators of credibility. Search for companies with proven experience in your area and positive customer feedback on platforms like Google, Yelp, or the Better Business Bureau.
Questions to ask include:
- How long have they been in business? (10+ years is often a sign of stability and trustworthiness.)
- What do past clients say about their communication and professionalism?
- Can they provide case studies or before-and-after photos of completed jobs?
Additionally, personal referrals from friends, family, or neighbors can be invaluable. If someone you trust had a good experience, that’s often the best place to start.
4. Insurance and Licensing: Protecting Your Property and Wallet
Never hire a water damage company without verifying their insurance and licensing. This step protects you as a homeowner:
- Insurance coverage ensures you’re not liable for accidents or damages during the job.
- Proper licensing confirms they meet the legal requirements to operate in your state or county.
Ask for proof before signing a contract. A reputable company will gladly provide documentation and explain what coverage means for you as the client.
5. Customer Service and Communication: Building Trust from Day One
Restoration is stressful — the last thing you need is poor communication. Choose a company that values transparency, responsiveness, and professionalism.
During your consultation, pay attention to how the team interacts with you:
- Do they answer your questions clearly?
- Are they upfront about pricing, timelines, and insurance coordination?
- Do they provide written estimates and detailed explanations?
Strong customer service builds trust and makes the entire process smoother.
FAQs About Choosing a Water Damage Company
Final Thoughts: Protect Your Home with the Right Partner
Choosing the best water damage restoration company is about more than just cleanup — it’s about peace of mind. By prioritizing certifications, emergency response, reputation, proper licensing, and excellent customer service, you’ll set yourself up for a smoother recovery and a properly restored property.
If you’re dealing with water damage in Ohio, Kentucky, or Florida, our experienced team at All Claims Repairs is here 24/7 to help. Contact us today for a fast inspection and reliable restoration service.